[Resolved] HDFC Bank — hdfc fastag not received even after 15 days

Abhi_9953

from Jammu, Jammu and Kashmir

Address:

S/O SUDERSHAN KUMAR GUPTA, HNO 7 SECTOR-5 CHANNI HAIMMAT, CHANI HIMAT, Jammu, Jammu and Kashmir, 180015

I have applied for hdfc fast tag through hdfc bank site.
The customer id allocated is[protected] as per the email received from the bank.

However, i have not received the fast tag even after 15 days of applying for the same.
The bank website claims to provide the same in 7 days.

What is the fun of applying online if it is such an harassment for the consumer. The customer care number provided is not available all the time.

What is the procedure to get the fee refunded for this fast tag so that i can purchase it directly from some toll plaza.

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Jan 19, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly write to us at http://bit.ly/2leGTHn mentioning the Fastag application/reference number, vehicle number, date of application and registered mobile number to enable us to check. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance