HDFC Bank — Hdfc fastag wallet got freezed

I purchased Fastag with HDFC Bank. When I tried to recharge my account, I noticed that my fastag account got freezed. As discussed with customer care came to know that KYC have to be update. As they mentioned I shared the documents which all are needed for KYC verification on December_2020. Too many follow-up calls I made, but still there is no action made still.
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