[Resolved]  HDFC Bank — hdfc issued credit card in my name charging annual subscription fee of rs 1180. the itself I did not receive. pls help.

Address:Mumbai City, Maharashtra, 400059
Website:www.hdfcbank.com

Hello Sir/Ma'am,

I am maintaining a salary account with HDFC bank since couple of months. A month ago, HDFC bank allegedly dispatched a credit credit card on my name. Moreover, bank sent me an email of credit card statement where annual subscription fee of Rs 1000, plus IGST of Rs 180 (total Rs 1180) was charged. The fact is, I did not receive any credit card in hand and bank charged this subscription fee forcefully.

Immediately after receiving the alleged credit card's statement through email and SMS on registered mobile number, I intimated the bank's customer service division about non-receipt of credit card and requested them for cancellation of alleged charges. I did inform the bank's credit card support division through voice as well as through email. After no proper response from them, an attempt to auto-debit credit card bill through my HDFC salary account was made by HDFC bank. This attempt failed due to lower balance in my salary account. Since then, I sent numerous emails to bank's Grievance redressal team, greater grievance redressal team and senior management but no response arrived, except auto-generated emails. I complained about this issue to HDFC customer care over phone too. Details of all reference numbers mentioned below.

I humbly request you to intervene and help me get justice by cancelling the credit card as well as alleged charges. It has been over a month now for this drama by the bank and credit card bill is also growing with time. This could happen with anyone and bank may turn unresponsive all of a sudden. These sort of attempt by private banks to loot their customers will seriously become hurdle in establishing trust with these RBI approved dacoits. Looking forward to have your intervention in the matter. Thank you so much in anticipation.

Name: Wasim Pathan
HDFC a/c No: [protected]
Branch: Andheri East - Marol (Mumbai)
Alleged credit card ends with: XXXX XXXX 0368

customerservices.cards complaint No: [protected]
Grievance.Redressal complaint No: HBL=[protected]
Grievance.Redressalcc complaint No: [protected]
PriorityRedressal.CreditCards complaint No: [protected]

(Complaints were sent throughout the month of November)
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Jan 17, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2017
HDFC Bank Customer Care's response
Dear Customer,

We have taken note of your comments expressed and you may look forward to receive a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance
Dec 31, 2017
Updated by wasim1210
No response from the bank till now. Grievance redressal of the bank is so poor. The bank does these sorts of frauds very often.
Complaint comments 

Comments

Still there is no response from the bank and I got credit card bill of the next month also. Pls help! HDFC bank is really setting the worst example in the name of customer service.

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