[Resolved]  HDFC Bank — hdfc life policy classic assure plus mis-selling by agent m/s harigopal properties pvt ltd.

I enrolled a policy in hdfc life on 25 jan 2018
Policy name: hdfc life classic assure plus
Policy num:20022865
Policy holder name: sumit kumar saxena
Contact num: [protected]

Sub:- missale policy by hdfc life agent m/s harigopal properties pvt ltd.

When the hdfc life representative arvind singh mo.[protected] called me for that policy he assured me that the premium would be payable 23, 000 rs. For 7 years (Inr 23999 per year *7) and after 10 years assured maturity amount would be 4, 59 000, pension amount would be 900 rs. Per month for up to 10 years from the first payment of my policy premium, cashback amount would be 7999 rs. And 4 members of my family are covered in mediclaim up to 3 lack per year including 20, 000 rs opd fee and casual death benefit 6 lac rs. And normal death benefits 3 lac rs.
Return on policy is much below than promised. Executives told me that i will get rs. 4, 59, 000 by paying rs.1, 67, 993, in 7 yrs. (Rs.23, 999 annually). How can they sell insurance by saying it as an investment plan?? Moreover, sum assured is rs1, 11, 325. Even after paying rs. 1, 67, 993 in 7 yrs, i will not get rs.4, 59, 000.
I was never aware that the policy is being sold by the broker m/s harigopal properties private limited (301, amba tower, dc chowk, rohini, sector-9, delhi, delhi.) always told me that they are the employees of hdfc life, delhi branch.

• the executives told me i should say yes to everything on welcome call as the agents doing welcome calls have fixed scripts in front of them and they are least aware about the policy. Also, the calling agents always tell the minimum maturity amount and these people (Hdfc people) have more information on policy and about its guaranteed bonus, etc. Further, denying to terms on welcome call can lead to negative impression, policy cancellation or hdfc will not service the policy in future or, hdfc life can blacklist me. I trusted them as they were hdfc executives.

• they also informed me that branch is offering addinal benefit.
The names, numbers of the executives who were in direct touch with me are mr. Krishna mobile no. [protected], [protected] mr. Arvind singh mobile no.[protected], [protected]
After this, i tried to contact the above 4 executives but all mobile numbers and landline number was disconceted my phone call. I kept on trying for few days and due to this i lost on free-look in period. During my initial talks, executives told me that they can get the policy cancelled anytime within 6 months and i trusted them as a genuine employee of hdfc. I also mailed them but all went unanswered.

• i visited hdfc life branch, p3 501, 5th floor krishna apra plaza, sector 18 noida branch on 23-feb-18 and found that policy was issued by m/s harigopal properties and hdfc life has nothing to do with it.

• now branch people are not listening to me. None of m/s harigopal properties person is traceable.