[Resolved]  HDFC Bank — hdfc life protection policy & credit card payment reg.

Address:600005

Dear hdfc bank team,

Hi i'm gunasekar purushothaman my policy no.17613690 starting from 2015 already 3 years premium paid till now (Total amt paid rs.32500) but my policy lapsed information from hdfc standard life department. Why lapsed??? My policy offering from hdfc perungudi branch and i already medical treatment done & policy form sign with ecs clearing but not automatic debited my account so every year policy due i asked to hdfc life pls. Debited through ecs, but no response from hdfc dept. Last two weeks back calling from hdfc (Mobile no.[protected]) for please checkup medical another treatment, why??? I already medical treatment done and policy sanctioned. Why another treatment checkup??. Please understand my situations, my credit card no. [protected] credit card loan (Emi option) and every month paid within due date so please request cancel my policy and refund amount for rs.32500/- so i have paid credit card payment after refund amount received done. But credit card collection dept. Daily call and credit cad payment status for paid or not? But i asked already informed the above problem. Please note my problem and resolve the issues. But no records your side.

So i totally health mentally upset.

Please my problem resolve and this regards.

Regards by
Totally mind upset p gunasekar.
Was this information helpful?
No (0)
Yes (0)
Feb 19, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Jan 09, 2018
Updated by artsguna
Dear HDFC Bank Team,

Hi i'm Gunasekar Purushothaman my policy no.17613690 starting from 2015 already 3 years premium paid till now (total amt paid Rs.32500) but my policy lapsed information from HDFC Standard life department. why lapsed??? my policy offering from HDFC Perungudi Branch and i already medical treatment done & policy form sign with ECS clearing but not automatic debited my account so every year policy due i asked to HDFC Life pls. debited through ECS, but no response from HDFC dept. last two weeks back calling from hdfc (mobile no.[protected]) for please checkup medical another treatment, why??? i already medical treatment done and policy sanctioned. why another treatment checkup??. please understand my situations, my credit card no. [protected] credit card Loan (EMI option) and every month paid within due date so please request cancel my policy and refund amount for Rs.32500/- so i have paid credit card payment after refund amount received done. But credit card collection dept. daily call and credit cad payment status for paid or not? but i asked already informed the above problem. please note my problem and resolve the issues. but no records your side.

so i totally health mentally upset.

please my problem resolve and this regards.

Regards By
Totally mind upset P Gunasekar.
Verified Support
Jan 10, 2018
HDFC Bank Customer Care's response
Dear Customer,

As your query pertains to HDFC Life, please email your query to [protected]@hdfclife.com for the best assistance.

Anay,
HDFC Customer Service Assistance.
Jan 11, 2018
Updated by artsguna
Sir

Thanks for your reply, mail forwarded to [protected]@hdfclife.com, but already due date for my credit card payment (with Interest & Finance charges). HDFC Life policy paid through my credit card for Rs.32500/- (3 years complete..) but policy lapsed, so please refund or adjust my credit card payment.

waiting for your valuable reply...

Regards
P Gunasekar
Jan 16, 2018
Updated by artsguna
Sir

now till date, no reply from your side, please situation my problem.

Thanks for your reply, mail forwarded to [protected]@hdfclife.com, but already due date for my credit card payment (with Interest & Finance charges). HDFC Life policy paid through my credit card for Rs.32500/- (3 years complete..) but policy lapsed, so please refund or adjust my credit card payment.

waiting for your valuable reply...

Regards
P Gunasekar
Complaint comments 

Comments

Today around 10 am I got a incoming call from the number [protected].

He introduced to be HDFC staff enquring on the details quoting history of transaction made from my debit card as well online payments.

1) Is that directed by you?

2) Why such calls? How my transaction is leaked?

SI Balaji
[protected]
Hello dear sir,
last week i applied hdfc credit card bus i not satisfied for his status i want to answer for my credit card disapproval information plz help me

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32724
    Pending
    0
    Resolved
    18403
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information