[Resolved] HDFC Bank — hdfc smart buy refund services sucks!!

navpreet01

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411057
Website:	offers.smartbuy.hdfcbank.com

Hi. I tried booking a flight from blr-pnq using hdfc smartbuy portal via yatra. The transaction got failed and amount got debited from my hdfc bank account. I spoke to yatra customer care executive thereafter and they confirmed that the amount has been refunded to the hdfc smartbuy account. However, hdfc smartbuy has not yet refunded the amount to my hdfc bank account. This is pathetic. This was the last time i used hdfcsmartbuy services and wont be using them ever again. Urge everyone to boycott them too to avoid getting cheated.
Yatra booking ref[protected]
Amount - rs 4370
Hdfc transaction id[protected]

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Nov 22, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

HDFC Bank Customer Care's response Dear Customer,

Request you to contact SmartBuy team at[protected] or write to [protected]@smartbuyoffers.co, mentioning your registered mobile number, who will check and resolve the matter.

-Anay
HDFC Bank Customer Assistance