[Resolved]  HDFC Bank — hdfc to kotak imps - amount not credited to beneficiary

Imps ref number:[protected], amount: rs 5000, date of transaction:[protected].
Status: transaction time out.
Checked with beneficiary bank on[protected] : they said there is no pending transaction.
Checked with hdfc phone banking customer care: executive said money should be refunded back in transaction day + 2 working days, per which money should be credited back by[protected].
Checked with hdfc online chat eva: said money would be refunded within 5 days, per which it should be by[protected].

Still, money is not credited to my account.

Please initiate the credit to my account asap.