[Resolved] HDFC Bank — I have not received my renewed credit card

Prashin2018

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400013

My name is prashant s. Shinde my credit card no. Is [protected].
This is my renewed credit card number. Due to shift of address the welcome kit with new credit card could not be delivered to my address. I am getting my statements on my updated permanent address. But after that i have not received my new credit card till date. Because of the same i could not be able to use it for my purchases. Kindly do the needful.

The address is already got updated with hdfc.

Thanks & regards,

Prashant shinde
+91 [protected]

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Nov 26, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

HDFC Bank Customer Care's response Dear Customer,

We observe that your credit card was sent to your mailing address and returned undelivered. Further we also observe from our records that your card was returned to us and subsequently destroyed due to security reasons after a time span of 30 days. In the event of any change in mailing address, we would require a duly filled & signed MID ( Most Important Document ) seeking change in your address/contact details to enable us to do the needful. The application form is available in our web site under the following path: Forms Center > Credit Cards > Change of address, mobile number and email Ids The address for communication is: HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 041.

-Anay
HDFC Bank Customer Assistance