[Resolved]  HDFC Bank — imps transfer amount deducted but not credited

I transferred 15000 from my hdfc account to andhra bank account through imps. Amount is deducted from my hdfc account but not credited in to andhra bank account. I have sent 2 hours back still not credited.
Please solve the issue as soon as possible
And let me know the status.

Imps ref no:[protected]
Transaction reference no :[protected]
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Dec 4, 2017
Complaint marked as Resolved 
It took time of 4 hours for the transaction to complete.
HDFC Bank customer support has been notified about the posted complaint.
Dec 02, 2017
Updated by Sumaja_Sree
I transferred 15000 from hdfc to Andhra bank beneficiary, debited from my hdfc account but not credited in to Andhra bank account.
Reference Number:[protected]
Transaction status: payment successful

Please solve issue as soon as possible.
Dec 03, 2017
Updated by Sumaja_Sree
Thank god... Got credited
Verified Support
Dec 04, 2017
HDFC Bank Customer Care's response
Dear Customer,

As per our records, the said transaction has been processed successfully from our end. Please check with the beneficiary bank for further details. if beneficiary denies receipt of funds. Please share the beneficiary account statement on [protected]@hdfcbank.com from your registered email id for further investigation. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail. We'll help sort it out.

-Bejoy
HDFC Bank Customer Assistance
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused to you. Please reply us with your contact details and your email id to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service
Sumaja_Sree's [Complaint's author] reply, Dec 3, 2017
Email id: sumaja.sree@gmail.com

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