[Resolved]  HDFC Bank — in case of interest at late on credit card

Address:Budgam, Jammu and Kashmir, 191111
Website:Hdfc bank.com

My credit card number is[protected] and my d-o-b is 08/07/1974 and my name is mohammad aslam malik. Myregistered mobile no. Is [protected]. Sir i have used credit card on date 11/08/2017 as payment 23400 and your due date was 02/10/2017 at that time my current balance in account no.[protected] was rs. 107938.30
But you does not use autopay on due date but fault is yours that you do not use autopay on that time. As per on present you interest me as rs.3500. I can not give such a interest. Please solve this problem.
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Feb 25, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 23, 2018
HDFC Bank Customer Care's response
Dear Customer,

We infer that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful. 1.Name as mentioned in the card account, 2.Last four digit of your credit card (xxxx xxxx xxxx 1234), 3.Contact number as updated in the card account and latest contact number. 4.Email address as updated in the card account. You may write to us at [protected]@hdfcbank.com and we shall assist you.

-Manoj
HDFC Bank Customer Assistance
Verified Support
Jan 23, 2018
HDFC Bank Customer Care's response
Dear Customer,

We observe that we had attempted to claim total amount due from your savings account and the same was returned due to insufficient funds. As you may be aware, any payment returned would attract a payment return charge. In view of the same, the autopay return fee has been levied. Further, we wish to clarify that, as you are aware payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence, we request you to maintain sufficient balance in your bank account henceforth to enable us to carry out your instruction effectively and to avoid levy of autopay return charges on your card account.

Anay,
HDFC Customer Service Assistance.
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