[Resolved] HDFC Bank — inappropriate fines are imposed on credit card bill

[Resolved] HDFC Bank — inappropriate fines are imposed on credit card bill

A a100rabh from Noida, Uttar Pradesh

I have paid my whole bill for my credit card on/before due date, the same bill amount is auto debited from my saving account on the same day in evening. Due to insufficient balance in the saving account the auto pay amount is re re-returned to my saving account, add a fine of 450 + 81(GST) is added to my current credit card bill. If I pay the bill before date then why the auto debit is made and a inappropriate fine is imposed on my account Was this information helpful? No (0) Yes (0)
Jul 14, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jun 11, 2019 HDFC Bank Customer Care's response Dear Customer, We observe that you have given us an instruction to claim the minimum monthly outstanding on your card account from your savings account. Based on the instruction, we had attempted to claim Rs. 10, 466.00 from your savings account and the same was returned due to insufficient funds. As you may be aware, any payment returned would attract a payment return charge. In view of the same, the autopay return fee has been levied. We note that you have affected payment of Rs. 10, 466.00 on the same day when the attempt to claim the amount was done. We request you to maintain sufficient balance in your bank account henceforth to enable us to carry out your instruction effectively and to avoid levy of autopay return charges on your card account. Alternatively, you can effect interim payment through net banking 3 days prior to Payment due date to avoid levy of charges. -Nadia HDFC Bank Customer Assistance
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