[Resolved] HDFC Bank — incorrect charges

Kanelazarus

from Tumkur, Karnataka

Address:	560084
Website:	hdfcbank.com

I have been with hdfc bank for more than 8 years now. 5 years ago i was offered a platinum debit card with a life time free subscription. It all started when hdfc started charging me an amount of 850 for the card from 2016. When i spoke to a manager, she was extremely rude and stated that they cannot reverse the charges. I had told her this was a bank error and i should not be charged, however she kept starting the charges for the card. When i asked her why have i not been charged for so long and suddenly charges are applied. She had no answer. This is hdfc's way of swindling money. They offer life time free cards and then start charging their customers after a few years. I would like a refund for my charges and an apology from hdfc for their rude behavior.

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Oct 21, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

HDFC Bank Customer Care's response Dear Customer,

Kindly email us at [protected]@hdfcbank.com and share the branch name and address where you had visited and submitted a request for reversal of Debit Card Annual Fees. Kindly visit the following URL to access information for the complete address details of our Branches: https://goo.gl/BG4oRs

-Anay
HDFC Bank Customer Assistance

Sep 19, 2018

Updated by Kanelazarus I had spoken to your customer service team, the details of my account was provided and i am also assuming all your calls have been recorded. so you can use that an pull up the information. Also, you have not stated anything about the incorrect charges by your bank. submitting the branch name will not resolve my issue as this was done through telephone banking. Also, there should be no reason for me to visit the branch as this was a "BANK ERROR"