[Resolved] HDFC Bank — incorrect information provided to me over the phone

Subodh Lasure

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 421301

Hello,

I have got a call from hdfc to convert the credit card payment into emi. I was informed that it will charge me 1.1%. However, i have been charged by 1.25% of interest.

Payment of 68, 341 rs. Done on 2:15 pm 21 oct 2018.
The number that i got call from is, [protected]
Name of caller avadhesh. Didn't provide any further information.
Emi conversion done at 12:29 pm 23 oct 2018

I called back on the same number to ask about false information provided. The person is not answering my phone calls. I need immediate attention on the same.

Please call me at the earliest.

Regards,
Subodh

Was this information helpful?

No (0)

Yes (0)

Oct 29, 2018

Complaint marked as Resolved

Issue is resolved. HDFC has proved to be a reliable bank. I got a call from the same agent, and he said sorry for misunderstanding. I appreciate HDFC takes good care of their customers. Kudos to all HDFC staff and Avdhesh.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2018

HDFC Bank Customer Care's response Dear Customer,

We're sorry to hear that. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

Oct 25, 2018

Updated by Subodh Lasure I have sent the email. I am waiting for a response now,