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HDFC Bank — IPhone 11 cashback not received

I have bought my iphone11 on emi with hdfc bank credit card on 29/02/2020 from Imagine store at Elante mall in Chandigarh. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in store they said to check with bank. Kindly resolve this issue as soon as possible & credit the cashback amount. Thanks

IPhone 11 cashback not received

Complaint Status

[Jul 02, 2020] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response Jul 02, 2020
Dear Customer,

Let us look into it for you. Please click on and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

HDFC Bank Customer Assistance
Updated by Ankusaini3 Jul 02, 2020
Where I can find the reference number ? Kindly help
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