HDFC Bank — iphone 11 cashback of rs 6000 not received

1 Review
 harpreetsingh89 on May 20, 2020
I purchased an iphone 11 on 02/jan/2020 from sawhney telecommunications, jail road, tilak nagar, new delhi and its been more than 120 days, i haven't received rs.6000 cashback on my credit card. The statement generation date is 16th of every month.

There is no option to report this issue on official website of hdfc bank and even eva is useless in providing necessary help in this matter. Also, there is no option to report this problem to customer care via call.

It is requested to kindly look into the matter and issue the cashback amount at the earliest.

Complaint Status

[May 20, 2020] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response May 24, 2020
Dear Customer,

We wish to inform you that the cashback for an eligible transaction will be credited within 30 days after the completion of the prescribed protocols to curb the spread of COVID19.

HDFC Bank Customer Assistance
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    HDFC Bank - iphone 11 cashback of rs 6000 not received