HDFC Bank — Iphone cashback not received

I have purchased i phone 11 on 31/01/2020 on cash payment from from hdfc debit card with on going cashback of rs 6000/- within 120 days from day pf purchase. But till date nothing has been credited in my savings acc. Details are as follows:
Acct no. [protected]
I have attached the bill copy and bank statement for reference. Kindly address my issue at the earliest.

Iphone cashback not received
Iphone cashback not received

Complaint Status


[May 20, 2020] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response May 21, 2020
Dear Customer,

Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes. We request your patience and support during these testing circumstances.

-Zubin
HDFC Bank Customer Assistance
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    Customer satisfaction rating
    51%
    Complaints
    24713
    Pending
    2003
    Resolved
    11836
    phone
    +91 22 6160 6161
    +91 22 2498 8484
    location
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    HDFC Bank - Iphone cashback not received