[Resolved]  HDFC Bank — late fee and interest to be waived off

Hi

I am ridhima gandhi a privileged customer of hdfc bank from past 4 years. I have a major concern regarding my credit card bill payments. My card expired back in 07/17 and till date i am not using it. Back in 2017 there has been some pending amount which was due on my card of which i was not aware of so unable to pay at that time because of which the late fees and interest charges got accumulated on the card and are quite a lot as of now.
From the past 5-6 months i am getting reminders and calls to pay off the bill but currently i am not in financial condition to pay the entire amount. Ii have raised reversal requests on hdfc customer care 2-3 times but it has been rejected.
Please consider this a humble request to waive of the maximum late fee charges so that i can pay the remaining balance and retain the services of the card.
Please contact me for any details or queries on [protected]@gmail.com