[Resolved] HDFC Bank — late fees and finance charges. | |||
I am hdfc bank customer around 2-3 years. I use credit card for some shopping from amazon. And paid the amount timely to bank. After 2-3 months i get calls from bank that pay the amount. I don't know how the amount r remaining. I call the customer care for information but the phone is unreachable or disconnected everytime. So i go to bank for details then i get that some late fees and finance charges with gst r being charged on me for 4 months around 4-500/-. Because i didn't get the statements on emails. I calls the customer service after so many attempt they attends the call i request him for late fees and finance charges waive off... But they said i can waive only 1000/- after that beyond my power. Few months before i get a call from recovery agent and he said pay the amount to bank otherwise i will kill u and ur family. Then i go to deppresion and tension because every months they charges 1100/- extra and no one can waive it. And the bank agent call me every time give me dhamakis in abusive languages. They didn't have ethics and manners. I have another bank credit card like axis bank but they r very gentle, their statements also come to my mails. Their charges r low around 4-500/- rs and when i request them they waive the all charges. I have not using hdfc credit card for around 1 years but the charges becomes around 12000/- and i paid 2000/- rs also. And i didn't want to pay the whole late fees around10000/-. What benefits i get by using this card. When i have to pay extra 12000/- to him i get only loss from him. What can i do. I didn't know what to do. Was this information helpful? | |||
May 24, 2022 Complaint marked as Resolved I get waiver of late fees. Thank u Consumer complaints. In HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 26, 2019 HDFC Bank Customer Care's response Dear Customer, We request you to contact our Debt manager at[protected] / 4171101. Alternatively, please feel free to write to us at: PriorityRedressalRPM.[protected]@hdfcbank.com, we shall assist you. -Nadia HDFC Bank Customer Assistance | |||
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