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[Resolved]  HDFC Bank — late or faulty investigation

This is regarding the fraud transaction from my hdfc account on 2nd feb 2018. This was an atm transaction from mumbai however i was in delhi. I have also filled a customer dispute form along with the copy of fir within 24 hours of the transaction. After doing all the relevant things i also received a text from the hdfc bank on 3rd feb 2018 that my case has been registered under reference number 6706061. I was told that i will get my money back within 3 weeks which is passed as of now. Moreover i have also received a new text on 20th feb 2018 that your case has been responded and closed. While calling to the customer service department i found that there is no records of any complaints made. It is almost 2 months still i have not received my money back and no one is helping me in the bank.
Please innvestigate this issue.
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May 3, 2018
Complaint marked as Resolved 

Complaint Status


[Mar 24, 2018] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response Mar 26, 2018 Dear Customer,

We understand that you have also raised your concerns at the office of the Managing Director vide Reference Number[protected] and you will receive a response from them to your e-mail ID. Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.

-Bejoy
HDFC Bank Customer Assistance
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    HDFC Bank
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