[Resolved] HDFC Bank — loan sanction, letter loan statement and email access

Vijayalaxmi Hirwe

from Vasai-Virar, Maharashtra

Address:

Solapur, Maharashtra, 413304

I hv taken professional personal loan from hdfc bank pune branch in jun 2018. I am paying emi regular basis which was automatically debited from sbi account. They have deducted some insurance amount at disbursal for which i didn't got any clarification. And till date i didn't get saction letter, and loan statement. They have changed my email address also which was not as per application form and they are not giving me access for that.
Loan acc no. 58932971

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Mar 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

HDFC Bank Customer Care's response Dear Customer,

We submit that loan was disbursed post-execution and signing of loan agreement cum schedule and issuance o[censored]nencashed security cheques along with repayment instructions in favor of the Bank for the equated monthly installment (EMI). Once the customers execute the agreement, they are deemed to have accepted all terms/conditions and agreed to abide by the same. The interest rate, EMI amount, processing fees and loan tenure were clearly communicated to and accepted by you and the loan application has been processed on that basis only. Further, the insurance policy is set up only after the Borrowers concerned voluntarily execute the proposal form, provide the mandatory details of the nominee and authorize the payment of premium plus service charges. Basis the authorization, the premium and service charges are adjusted from the loan amount itself at the time of disbursal. With regards to your email updated in the loan account, kindly write to [protected]@hdfcbank.com elaborating the issue, to enable us to check.

-Manoj
HDFC Bank Customer Assistance