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HDFC Bank — Lost of Gift card

I have received Gift cards from my company .But unfortunately i have lost my gift card and the amount is lying in the card. I have recently received a mail from HDFC to approach nearest HDFC bank and apply for New card as the card is going to approach on 30/09/22 and also mentioning the amount which is still lying in the card .But when i approach the bank there is no response from the bank officials and the same cannot be done at their end.
When i said and showed the mail received from their bank to approach the Nearest HDFC bank for change of card they said, we does not know from where the mail and whom the mail send.
Request you to validate and reissue new card.
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