[Resolved]  HDFC Bank Bank Ltd — Payment Gateway Service not provided after delay 45 Days

Address:Ludhiana, Punjab, 141001
Website:www.hdfcbank.com

Dear Sir

We are exporter and maintained current account in Bank from last 6 year and Due to export requirement we are in need payment gateway.
On request of Pratyush Gaur HDFC Bank employee I have submitted application and sent all required documents. He asked that It will take only 15 days to approve it.
After 15 Days when I have contacted him, He was neither responding on calls nor on emails.
After filing complaint at dashboard I got contact number of His senior Mr Abhishek Matha and now its almost 30 Days over.
He asked me that he will ask pratyush to contact me.

When I have contacted Pratyush, He always asked me to provide more and more irrelevant document and searching ways to refuse.

Now Its over 45 Days and now I have provided them all requested documents asked them to provide required.

They asked me to wait more now its over 50 days. They sent refusal mail without any reason.

HDFC BANK is known for Terrible service
Was this information helpful?
No (0)
Yes (0)
May 24, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your account, application details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance
Complaint comments 

Comments

I got my new HDFC Credit card yesterday and the name printed on credit is mispelled. My name is ''Bijesh Choorakkatt'' and name printed on card is ''Brijesh Choorakkatt''. Kindly help me regarding the procedure for the issue of new credit card with my proper name printed on it.

Regards,
Bijesh Choorakkatt

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32723
    Pending
    0
    Resolved
    18403
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information