[Resolved]  HDFC Bank — message but amount deduction

Hi there,

I received an sms today and i dont know what it is talking about.

"dear customer mandate reference no: hdfd[protected] issued to hdfcltd with value of rs. 24706 and frequency mnth is received today for processing incase of any issue please get in touch with your branch"

God knows what the msg is about. My monthly mandate deduction is not yet started (The first month interest is already paid through cheque and for next month emi i've given pdc) not sure why the extra amount is hitting here

When my load amount is 6l as of now, pdc for next month emi is already given
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Aug 12, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 10, 2019
HDFC Bank Customer Care's response
Dear Customer,

You are requested to visit your account branch or our nearest branch along with the message received by you to check further. In case the mandate has not been an issue by you, kindly place a request at the branch for cancellation of the mandate. Kindly visit the following URL to access information for the complete address details of our Branches: https://bit.ly/1FVOjPE

-Nadia
HDFC Bank Customer Assistance
Complaint comments 

Comments

I understand i have to go to my branch, but with the information I have provided can't you find the details...
Visiting branch for every now and often is not feasible. That is the reason we lodge complaint on forums like this.

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