[Resolved]  HDFC Bank — misbehaviour and harassment

Address:Ghaziabad, Uttar Pradesh, 201014

Hi, my name is tayyaba. I have been using hdfc cc from 2014 and always making payment on time from last 4 years but because of some unfortunate reasons, i did not pay emi of 2 months.
On 16 march 2018, i receive a call from hdfc employee named neetu & bani and no was [protected]. I inform her that i will pay on 30th and then they started using unprofessional & abusive language (Agar aukat nai h to kisi masjid k darwaze par beth kar bheek mang lo. Bahri hai kya. Aukat me reh apni. Tere bap ko call kae dungi). Aswell she call my family said (Jake dekho tumhari beti kya gul khila rai h. Tumhare bap ko to bheek ka katora lekar beth jana chahiye). She said all these words to my family. How can someone do this type of thing on a professional level is this the right way to talk to a customer. I want to request to consumer court to take a strong action against them. I want you to take strict action against her as early as possible because she doesn't know that how to talk to a customer first. Hdfc bank should train your employees first, i request you to pull up that call recording from records and listen that properly.
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Apr 28, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Mar 22, 2018
Updated by t.yameen
Again i recieve a call from hdfc cc named SEEMA.She throtled me and said TUMNE APNE GHAR ME 3 LOGO KO MAR DIYA SUISIDE KRNE KO KH RAI THI ISSE ACHCHA H K MAR HI JAO.She is harrasing me. How can some one say these thinngs. Please i m requesting you all please a strict action against that girl.
Verified Support
Mar 22, 2018
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your queries and you may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance
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