[Resolved]  HDFC Bank — misleading information provided and charges levied by hdfc bank

Address:

Mumbai City, Maharashtra

I'm running thru n fro since 2 months for reversal of wrongly-fully or i can say misleading information by hdfc bank credit card employee satyendra vishwkarma.
For target completion they are fooling customers with lucrative benefits and facilities which actually we dont get. They have forced me to take card saying its free card life time with loads of benefits.
I was preferred customer (Now classic) at time of applying card thru online portal which was pre-approved premier card which is hdfc regalia.
I was been told by hdfc employee that i will get 6 complimentary int lounge access also 2 domestic lounge access in a year. He even told me ill get taj epicure membership which i didnt got till date, i dont have problem with that.
I have problem with charges levied after wrong commitments from hdfc employee.
I had used 2 domestic complimentary at mumbai n goa international airport as per info given to me.

They have charged me for both transaction rs. 4417/- for which one they have reversed minus gst charges.. Now they are not ready to reverse the second one.

For 2 months i have been writing to senior management about misleading info and now they are raising their hands giving answer as gesture we have reversed one other would be chargeable.

I want to ask md of hdfc bank to whom i wrote email earlier about the same but didnt got reply.
Is it my fault if for target their employees are forcing us to take their products and giving misleading and absolutely non-sense facilities.

I dont mind if the closed my card but i want back my remaining rs.[protected].20+gst 338.26 + previous gst 339 = 2556)

My customer id is 63821147
Card no. 4854 98xx xxxx 1222