HDFC Bank — money debited from bank but not credited to merchandise account

Shivshankar Saha

from Jorhat, Assam

Address:

Jhargaon bazar, Vill Jhargaon PO Jhargaon Dist Morigaon, Marigaon, Assam, 782410

Dear sir/mam,
I have paid an amount of rs. 1250/- on 25th of March through hdfc bank debit card payment to a gaming app called MPL. The amount was deducted from my account at that time, but the transaction was not processed. The transaction id as per hdfc bank is [protected] and the failed transaction as per MPL app is MPLPID_73735488.Please do your best for return of my amount.
My personnel details as follows :

NAME- SHIV SHANKAR SAHA
BRANCH - JAGIROAD (HDFC)
ACCOUNT NO. - [protected]
IFSC- HDFC0002942

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2020

HDFC Bank Customer Care's response Dear Customer,

Your request for a customer dispute has been logged. We are working on your concern vide Ref ID: 21423097 and will revert to you within 7 working days.

-Anay
HDFC Bank Customer Assistance

Apr 04, 2020

Updated by Shivshankar Saha Hello sir/mam, i have got the refund for the same. Please update me about the transaction of 1347rs on 10th of march 2020 which have been debited from my account but not credited to merchandise account