[Resolved] HDFC Bank — money deducted but not received | |||
Yesterday i tried to withdraw 1500 from hdfc bank atm (Kankipadu) with my andhra bank atm card but transaction declined in atm but my money was deducted my debit card number is [protected], i have complained to andhra bank but no use, and many people are trying to withdraw money but they're getting errors as insufficient funds, but there is no board saying atm is not in use. Was this information helpful? | |||
Apr 25, 2018 Complaint marked as Resolved Cleared HDFC Bank customer support has been notified about the posted complaint. Verified Support Apr 24, 2018 HDFC Bank Customer Care's response Dear Customer, With reference to your complaint regarding a debit placed on your Andhra Bank savings account in spite of non dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds: 1. Submit a complaint /dispute letter with the issuing bank [ i.e Andhra Bank branch where you hold the savings bank account. 2. The issuing Bank will then raise a charge back dispute / query on us (HDFC BANK) seeking the disputed transaction status. 3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank. Assuring you of our best services always. -Manoj HDFC Bank Customer Assistance | |||
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We are sorry for your disappointment. We have noted your concern and forwarded to the respective. The status will be reverted to you at the earliest.
Regards,
Andhra Bank Customer Service