[Resolved] HDFC Bank — money deducted from account but not received

Gourab Saml

from Motihari, Bihar

Address:

Bgr mining infra ltd., Jharsuguda, Odisha, 768218

[protected] i went to andhra bank atm at-bellaguntha, dist-Ganjam, state-odisha, pin-761119 withdraw of rs-10000/- and did all formalities but finally did not received amount from atm but rs-10000/-deducted from my account.

Hence please do something for my amount and
Credit to back in my account

Sankar gouda

A/c no-[protected]
Branch-Jharsuguda
Branch code - 763
Contact Person-[protected]

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Jun 10, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 30, 2019

Updated by Gourab Saml Dear Sir,

please do something for my amount and Credit to back in my account.Please required my complaints.

Verified Support

May 03, 2019

HDFC Bank Customer Care's response Dear Customer,

Your request for customer dispute has been logged. The complaint id no. is 1893256. As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation.

-Zubin
HDFC Bank Customer Assistance