[Resolved] HDFC Bank — money got deducted through transaction got failed

Jyothsna sai somana

from Hyderabad, Telangana

Address:

Chota anjaiah nagar, Hyderabad, Andhra Pradesh, 500032

Account number: [protected]
Transaction id:258856 (Cheque /ref no)
2000 rs while paying for iiit application form. So please help me to get it resolve earlier.
Contact [protected]@gmail.com
Money got deducted though the trasnaction was fail.
So please look into this and let me know when i will get the refund.
Please do this early as possible as soon.

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Apr 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Mar 19, 2019

Updated by Jyothsna sai somana Why it marked it as resolved??? Did they taken action on the issue??still i didn't get my money back why they marked it as resolved??

Verified Support

Mar 20, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID: 1859040 and will revert to you in 7 working days.

-Zubin
HDFC Bank Customer Assistance

Verified Support

Mar 22, 2019

HDFC Bank Customer Care's response Dear Customer,

As on March 22, 2019, the amount has not been claimed by the acquiring bank. In case the acquiring bank does not claim the transaction amount by the 9th day, the amount will be re-credited to your account. In case, you do not find any credit to your account after the above-mentioned time frames (as applicable), we request you to refer to the Dispute process as follows: Kindly fill in the Cardholder Dispute form & the proof that you have attempted to resolve the dispute with the Merchant ( (i.e. Email comm.or letter) and fax it across to us on[protected] to the kind attention of Charge-back Unit mentioning the reference number in the subject line of this e-mail, so that we can initiate a charge-back. Please write back to us confirming the date when you have faxed the same, to enable us to confirm its receipt. Please visit the following link for Cardholder Dispute form: https://bit.ly/2F84OME If you be requiring any further information/clarifications on this matter please feel free to write to us.

-Zubin
HDFC Bank Customer Assistance