HDFC Bank — Need to refund my money

Address:	Pune, Maharashtra, 411046
Website:	hdfcbank.com

I have bank customer from since 6+ years and credit card customer from since 5+ years & I am really happy with your all services. But from last 10 days I am really unhappy with your credit card services.

On 20th March 2017 I have got SMS about deducted 1299.00 for ONE ASSIST MFEE from my credit card. I have called & emailed several time to ONE ASSIST & your bank customer care but no one taking care of my request to refund my money.

ONE ASSIST guys saying me they have not received any amount till from HDFC bank credit card. But I can see debited money in to online banking; I have attached credit card deduction screenshot for your information.

Also I have called HDFC bank customer care on 20th March 2017 & raised complaint about this deduction & they have told me to we have raised complaint about refund my money within 7 days. But as if now no refunded my money.

This is my humble request to you guys please refund my money with immediate effect & please please don’t auto debit any money from my credit card in future.

As per your information I have already blocked my credit card because of this all issue. If you are not able to refund my 1299.00 which is debited without any notification & intimation to me, then I will also close my bank account soon.

I am writing this email from my register email address. If you need any information please let me know.

Hope you guys help me with this asap.

Thanks,
Parmeshwar Karale