[Resolved] HDFC Bank — negative balance in my account | |||
Hello, My name is sumit chakraborty. I have a savings account with hdfc. However, i was unable to maintain the minimum balance. I also have a fd and a credit card attached to this account. Since, i wasn't able to maintain the minimum balance, i visited my branch and asked them nicely, if i can close my savings account and keep my fd and credit card active. At that time the account has a negative balance of - rs, 2000. The branch person so rude, he completely ignored my request and said "why did you open the account, if you cannot maintain the balance". I still kept calm asked him if it is possible to close the account. He said, "this account cannot be closed". So, i left there thinking i won't be able to close this account. I recently joined a company who process their salary through hdfc. So, i provided them my account details as i have an account already. After that when, i tried to access my account, the account shows a negative balance of - rs, 8450. So, i tried visiting my nearest branch again hoping they might be able to assist me. I had to visit 3 branches and everyone of them ignored me/ my request without any reason. I know if the branch wants to, they can waive the fee once. I am asking hdfc to help me, i don't wanna close this account. All i am asking is to waive my penalty charges for this once and convert my account to salary account as my hr team has already shared necessary docs with branch representative. I am tired of visiting different branches and getting rude responses from branch team members. I am requesting hdfc bank to please assist me with proper response and to let me know if they can waive this charges or will i need to pay all these amount. Was this information helpful? | |||
Feb 8, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jan 08, 2018 HDFC Bank Customer Care's response Dear Customer, We are working on your concerns vide ref no:[protected] and will get back to you within 3 working days. -Manoj HDFC Bank Customer Assistance | |||
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