[Resolved]  HDFC Bank — negligence in fastag issue after fee collection

I had applied for fastag through hdfc, i got a message that fastag has been issued but no information on rf id delivery. Already it has been 15 days since i applied for fastag. Their customer helpline number is not working. I have repeatedly tried calling 50 times but it is always busy. Method of rf id dispatch/delivery is not mentioned anywhere during registration. Many other customers also have complained about similar negligence by the company.
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Jan 31, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2019
HDFC Bank Customer Care's response
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.  

-Anay
HDFC Bank Customer Assistance 
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