[Resolved] HDFC Bank — Netbanking money transfer failure and subsequent refund | |||
1. I have an account in HDFC Paonta Sahib, Himachal Pradesh. 2. I tried to make a purchase worth Rs.705 on 8th April, 2017 using netbanking facility linked to my account. 3. The action was abruptly aborted because of loss in connectivity and the payment was aborted. 4. I rang up the merchant and he acknowledged verbally the failure of the payment and also sent me a mail confirming the same. 5. However the bank account statement says that money was deducted for the failed transaction. 6. I have contacted the bank through mails over three times now, but no satisfactory response has followed. Even the call centres do not connect because they ask for phonebanking pin just for speaking to their representatives. 7. Such behaviour from HDFC Bank is not at all customer and user friendly. The bank should smoothen it's channel for the ease of access of it's customers. 8. Kindly refund my hard earned money back to me at the earliest and save me further inconvenience. Contact No. [protected] E-mail ID : [protected]@yahoo.co.in Thank You! Was this information helpful? | |||
May 3, 2017 Complaint marked as Resolved Rs. 680 out of the transaction amount of Rs. 705 refunded back to my account.
The refund is still incomplete but the merchant and not the bank is responsible for the money still held back. My complaint is resoved. HDFC Bank customer support has been notified about the posted complaint. Verified Support Apr 26, 2017 HDFC Bank Customer Care's response Dear Customer, Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id, issue details, transaction details, date/time of transaction and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you. -Bejoy HDFC Bank Customer Assistance | |||
Add a Comment | |||
58%
Complaints
32723
Pending
0
Resolved
18403
View all 32723 HDFC Bank reviews & complaints
+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all HDFC Bank contact information
Post your Comment