[Resolved] HDFC Bank — no money refunded yet from hdfc bank

Shraddha Shivalkar

Address:

Mumbai City, Maharashtra, 400025

Hi,

The money from my hdfc bank gets debited several time and yet there is no refund from the bank.
1.23 jan 2020-3rd party cash txn inc gst 130120-mir[protected] mir[protected] amount rs 177
2.23 jan 2020 3rd party cash txn inc gst 130120-mir[protected] mir[protected] amount rs 1700

Despite of sending several emails and giving visit to branch office i haven't received the money yet. All the above transactions are not done by me

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Mar 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 23, 2020

Updated by Shraddha Shivalkar 2. NWD-541919XXXX...4569-1CN08901-MUMBAI- [protected] 11/10/19 Amount 1700

Verified Support

Jan 23, 2020

HDFC Bank Customer Care's response Dear Customer,

The said charges is against the third party cash transaction done in your account.

HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network.However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank.

Third Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

-Nadia
HDFC Bank Customer Assistance