[Resolved]  HDFC Bank — no positive response for wrong charges applied to non delivered credit card

Address:

Nashik, Maharashtra

I am rajendra madhukar gajare using your hdfc credit card from december 2014. My credit card number is [protected] valid from 02/14 valid through 02/17.
When i had applied for the credit card i was staying at pimpri pune.
I am also working in bank and undergoing frequent transfers for which i need to change my address frequently
My above mentioned credit card expired in february 2017.
After expiry of my credit card new card was issued and it was directly dispatched via courier to my old address of pimpri pune. It was not informed to me before sending of new card i. E.in advance, after dispatch of new card i received sms and email.
There was no arrangement for delivering new card at my new address. I contacted your customer care and come to know i need to change my address by submitting kyc documents. Immediately i sent email to your hdfc card and informed you that i was unable to make any payment, enquiry and transaction since you replaced my credit card. This e mail was sent by me on february 2017 itself which you find in your record due to my transfer this mail copy is not with right now. My credit card number and login to your net banking for access of credit card was also changed.
I was unable to check statement and make any payment with number of my old credit card since i was not having details of my new credit card.
Subsequently i sent all required forms for the change of address dully signed to your bangalore address via drop box located at your hdfc thatte nagar nashik branch in february 2017. I had enclosed my pan card, banks identity card and aadhar card along with current light bill. Then i received email and sms that hdfc is unable to change my address due to difference in signature.
It is your service deficiency that for such small request of change of address i needed to write to your banglore office. I made enquiry at your hdfc branch located in gangapur road nashik 2-3 times but there was no satisfactory reply. No specific person was there in your branch to attend credit card related problems only i got information to send request to your banglore office
I was not in emergency for use or need of your credit card and being banker i was very much busy during the month of march 2017 thus i was unable to follow up with you but i am getting your sms and email regarding outstanding in the card. If any dues were outstanding in february 2017 i am agreed to that dues but i in doubt that you have applied some charges to my account and outstanding has increased as per sms and email received. I had clearly informed you through my email that there is your service deficiency and why should i bear charges for the same???

Now i was not at all interested in your credit card you have decreased my limit even if you make my limit 0 repeat zero i don't have any problem because am not using your card rather you have not delivered me new card. I had provided all my identity proof and residence proof still my problem not resolved. Even though my signature was deferent you should have contact me and on basis of cross verification and all kyc documents provided by me you as hdfc bank should have taken prudent action. But there was not action from your side and my problem is still unresolved.in this condition you have applied charges to my credit card which also have affected my cibil record
Please reverse all the charges applied after february 2017 as i was unable to access payment side due to replacement of card and arrange issue me new hdfc credit card.

I have sent this mail repeatedly in month of september 2017 and october 2017 but you have not replied positively. I have came to know that you have office for credit card located above hdfc branch thatte nagar nashik nobody informed me about his. I just came to know this in november 2017 regarding your office from my personal sources.
While offering new credit cards all of your representatives were available but not when it comes to service nobody is helping