HDFC Bank — no response for fastag application

This is the response i received after applying fastag.

"fastag application reference number hfr926612.
The fastag application pdf is sent to your registered email id.
Our representative will get in touch with you soon."

I did not receive any email or message after submitting and paying online. The number for queries [protected] is not working. Can you please let me know the status?
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2019
HDFC Bank Customer Care's response
Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance
Dec 17, 2019
Updated by Siddardha Budige
Its been 8 working days and still not received my Fastag. I am waiting in long queues at toll plazas even though I paid for Fastag. What is taking more time for you to deliver Fastag? Government recently said it does not take more than 4 working days. Is it only HDFC taking more time? Because of your issues and delay customers are facing issues.
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