[Resolved] HDFC Bank — non receipt of fastag

choctau

from Delhi, Delhi

Address:

D-15, RANJIT NAGAR COMMER, New Delhi, Delhi, 110008

I have applied for hdfc fastag on 24/11/19 and i have got sms on 28th november that my fastag card will be delivered in 3-4 days. I also got email confirmation on 26th november that my fastag has been issued successfully created. My customer id is[protected] and wallet id is [protected]. My fastag has been issued on 28/11/19 but i couldn't get any dispatch status yet. The helpline number is always busy. There should be some kind of tracking available for customer or hdfc should keep user updated about the delivery status. I often go out of state and need the fastag urgently. Please deliver my fastag on priority basis. My mobile no:[protected]

Was this information helpful?

No (0)

Yes (0)

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days.The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected].

-Nadia
HDFC Bank Customer Assistance