HDFC Bank — non receipt of fastag card

Desinenisam

Address:

560064

I have fastag application reference : hfr828816 (Dtd 01dec2019) for 2 vehicles.
I could see the wallet id and tag ids (For both vehicles) online on the 7th dec 2019. All other status including kyc is showing as no. I have not received the rf cards till date and no clue and information on how long further it will take to deliver the cards. I could n't get any information on this even after personally visiting one of the hdfc bank branch in bangalore (Even head of branch is clue less on fastag).
Kindly deactivate / cancel the 2 nos tag ids and the corresponding wallet id considering this as request. After you deactivate only i can request any other service provider since my vrns are already mapped to tag ids of hdfc.
Pls cancel the application / deactivate the tags and confirm on the mail id registered with you (Referring the application : hfr828816)
Before this i have written to customer support mail id of hdfc, but no response.
Sincerely
Sampath kumar desineni

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been dispatched & you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 31, 2019

Updated by Desinenisam I am not interested to use the said and dispatched tags, unless, I know the active communication channel ( either e.mail, land phone number or toll free number ) regarding fastag issued by HDFC. I would like to verify the communication channel status of activeness before I take a decision on using the fastag wallet of HDFC. Please respond with the Valid communication channel details of HDFC for Fastag from where I will get response. You shall be able to see my contact details with my Fastag application reference : HFR828816.