[Resolved]  HDFC Bank — not able to access upi

Address:Ernakulam, Kerala, 683542

When i click on upi in account tab while logged in hdfc mobile app, it says "you are not allowed to do this transaction. Kindly contact your nearest branch". When i click upi option before logging in the mobile banking it goes to "update device" where it shows my mobile no and asks for secret question and answer
When i click the secret question nothing shows up. I could not not change the security question
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Oct 27, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete issue account details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
Complaint comments 

Comments

Dear HDFC bank,

Unwanted debited my account kindly refund my amount and change to prathamar mothi A/c so kindly do the needful at the earliest.

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