[Resolved]  HDFC Bank — not receiving otp from hdfc bank, for, any transaction debit card credit card net banking

I'm not recieving any otp from hdfc bank from past 3 months
And i have raise concerned many time regarding this to the bank but no help from their side.
Everytime when i call customer care they say we need few more days /
Seven day but those day are not at all ending.
I'm fed up with their service.
Here is a complaint no.- mumc[protected] which i raised.
They simply closed this complain without confirming me that my issue resolved or not.
I have drop email to grievance. [protected]@hdfcbank.com and also
On [protected]@hdfcbank.com
As i'm a prime customers of hdfc personal banker suggested me to drop mail then they will resolved it but no one took it seriously no proper response from them.
I'm holding bank account, debit card, net banking, credit card and personal loan from hdfc.
They have assign personal banker to me she always call me regarding taking loans and other insaurance, cc offers i told her my issue for the first time she told me try register the same mobile no. From atm again. I did nothing worked.
2nd time she said will talk to her manager personally and get it resolved.
But nothing happen.
3rd time when i called she told they will arrange a call from a technical guys from mumbai. But they haven't done that and now she is not picking my call only.

I want this otp issue to get fix as soon as possible as i'm unable to do any third party transaction. This is my salary account i need to pay many things bill online and i'm struggling for that.
If they can't solve the issue then i'll look to close everything from hdfc bank i. E. Account, debit/credit cards, pl etc.
Was this information helpful?
No (0)
Yes (0)
Jun 1, 2018
Complaint marked as Resolved 
My complain not yet resolved and its marked as resolved. I don't know how I want to open this complain again one of the worst bank service from the HDFC never ever refer anyone for HDFC Bank
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2018
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and request you to write to us with your registered mobile number and transaction details for non receipt of OTP to [protected]@hdfcbank.com and we shall assist you.

-Anay
HDFC Bank Customer Assistance
Apr 24, 2018
Updated by suyash.shrivastava89
Hi Anay,

As requested I have sent email on [protected]@hdfcbank.com with the registered mobile no. and transaction details.
please have a look. looking forward your response/Action on it. Hope my issue will get resolved soon.

-Suyash
Jun 01, 2018
Updated by suyash.shrivastava89
Still issue not resolved don't know how much time you people need to resolve this. Every time you guys asking me send screenshot step by step.
How many times do i need to send already sent 2-3 times.
its been around 6 month since i'm facing the problem. I'm fed up with HDFC bank.

Suyash
Jun 01, 2018
Updated by suyash.shrivastava89
Issue is not fixed yet how come it shows complain is closed ??
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32718
    Pending
    0
    Resolved
    18391
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information