[Resolved] HDFC Bank — . nwd decchg 30 rs deducted twice in salary account

[Resolved] HDFC Bank — . nwd decchg 30 rs deducted twice in salary account

R Raj6765

Amount rs 30 got deducted twice (60rs) with the description nwd dec chg (Atm withdrawal charges) eventhough my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from atm other than hdfc. 1. Why there is no intimation about this deduction?? No sms, nothing. This is what makes me pissed off. 2. No intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this 3. Need the reason why you deducted 60 rs for atm withdrawal or amount credited back to my account. Was this information helpful? No (0) Yes (0)
Feb 29, 2020 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jan 25, 2020 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. -Anay HDFC Bank Customer Assistance Verified Support Jan 27, 2020 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. -Anay HDFC Bank Customer Assistance
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