[Resolved]  HDFC Bank — old card misuse

Cust name: atul kumar
Cust id: 38959098

Around an year ago, hdfc called me
"sir we are giving you the new platinum card"
And they gave me the new debit card and asked me to destroy the older one over phone call. After almost an year, i got a message that 8000 rupees got debited from my account with old debit card. I called hdfc they said that why wouldn't i get the older card blocked. Is this my responsibility to get it blocked, i din't even consider to destroy it, but they told me that card should be destroyed but they never told me that it should be blocked as well.

How is this my mistake, i never asked for new card. Hdfc told me to destory the older one but they never asked my to get it blocked. As a regular customer how would i come to know that card should be blocked even after i torn it and threw it in dustbin.
And the question is how the hell the card can be used, it's a major bug in the functioanlity of hdfc.
I have been the customer of hdfc for last more than 6 years.
Never expected it from hdfc.
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Jan 19, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 18, 2017
HDFC Bank Customer Care's response
Dear Customer,

We have already received your complaint through our phone banking unit and the matter is forwarded to concerned team for further investigation. They will update you within 12 working days.

-Anay
HDFC Bank Customer Assistance
Verified Support
Dec 19, 2017
HDFC Bank Customer Care's response
Dear Customer,

We have already received your complaint through our phone banking unit and the matter is forwarded to concerned team for further investigation. They will update you within 12 working days.

-Manoj
HDFC Bank Customer Assistance
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