HDFC Bank — oneassist deduction without knowledge | |||||
I din't expect this irresponsible behaviour from hdfc I'm using hdfc credit card since 1 month. My account is activated with one assist mfee and charged amount 1 rs 1300 with out my knowledge. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account. Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message. And hdfc bank also has to recheck this issue with the auto payment modes. This is the 2nd year i'm requesting again for the cancellation of this one assist plan. Please kindly take a notice and cancel the plan and repay my amount rs.1299 as soon as possible. So request you to please cancel this activation against my credit card, and refund my money also. Relationship no with one assist : 5122794 Was this information helpful? | |||||
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HDFC Bank customer support has been notified about the posted complaint. | |||||
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+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Greetings from OneAssist!
We understand your concern. Please be informed, your membership cancellation is in process with vide service request number 3575759. As per the policy you need to cancel membership before 30 days for full refund. You will get the amount 699/- credited in your bank account within 5 to 7 working day.
Regards,
Devendra,
OneAssist, Social Media Team.