[Resolved]  HDFC Bank — online fd cheating by hdfc bank

Jul 03, 2018

Updated by sskumar1987 Registration Number: DPG/B/2018/81349

Name of Complainant: Sudalai Kumar S

Recieved in DPG on: 10/5/2018

Current Status : CASE TRANSFERRED TO THE DEPT

Transfered To :
Dept. of Financial Services

Concerned Officer: Shri Rajiv Kumar

Officer Designation: Secretary(FS)

Officer Address: Jeevan Deep Building Sansad Marg New Delhi

Reason For Transfer : Transferred for appropriate action

Date of Action Taken : 10/5/2018


Ref. RE:'HBL=[protected]'.

I visited the kodambakkam branch of HDFC at 9.40 am for the preclosure of my FD account [protected]. But there was no proper response and procedure to close my online FD account opened in net banking. I have forwarded my signed letter via speed post to close this account and credit the money to my saving account which is not even having minimum balance to run now. I cant maintain my account to have minimum balance now I request you to close this SB A/c No: [protected] and tell me the procedure to obtain my FD account money.

I request HDFC bank to give me the detailed procedure of closing the Online FD account in email as there was no information in visiting branch.

Booked At Booked On Destination Pincode Tariff Article Type Delivered At Delivered On
Guindy Industrial Estate S.O 05/12/2017 600024 18.00 SPA Kodambakkam S.O 06/12/2017
Event Details For : ET[protected]IN Current Status : Item delivered [To: - ]
Date Time Office Event
06/12/2017 00:00:00 Kodambakkam S.O Item delivered [To: - ]
06/12/2017 13:37:15 Kodambakkam S.O Item Received
06/12/2017 13:37:15 Kodambakkam S.O Bag Opened
06/12/2017 13:33:18 Kodambakkam S.O Bag Received
06/12/2017 12:31:36 NSH CHENNAI Bag Despatched to Kodambakkam S.O
06/12/2017 06:31:13 NSH CHENNAI Item Bagged for Kodambakkam S.O
05/12/2017 19:47:50 NSH CHENNAI Item Received
05/12/2017 19:47:49 NSH CHENNAI Bag Opened
05/12/2017 19:43:05 NSH CHENNAI Bag Received
05/12/2017 13:38:24 Guindy Industrial Estate S.O Bag Despatched to NSH CHENNAI
05/12/2017 13:34:01 Guindy Industrial Estate S.O Item Bagged for NSH CHENNAI
05/12/2017 13:07:03 Guindy Industrial Estate S.O Item Booked

Sudalai Kumar <ss.[protected]@gmail.com>
May 17

to deepak.raj, saraswathi.din., customer.servi.
Government of India
Cabinet Secretariat
(Directorate of Public Grievances)
2nd Floor, Sardar Patel Bhawan, Sansad Marg, New Delhi - 110001
(Website: https://dpg.gov.in)
10/5/2018

To
Shri. Sudalai Kumar S
Plot No 40 Flat no F8
Venkateshwara Nagar 5th Street
Pozhichalur Chennai, Tamil Nadu
600074
Ref. No. DPG/B/2018/81349 (2)DEAB
Your representation dated 10/5/2018 has been transferred /forwarded to :-

Secretary(FS)
Dept. of Financial Services
Jeevan Deep Building,
Sansad Marg,
New Delhi

The above-mentioned Ministry/Department is being requested to take appropriate action thereon. Further correspondence in the matter may kindly be addressed directly to the said Ministry/Department.

Yours faithfully,

(Vijay Kumar Sinha)
Director
Tel. : [protected]
FAX No.:[protected]
Email : sinha.[protected]@nic.in

Jul 03, 2018

Updated by sskumar1987 Deepak.[protected]@hdfcbank.com
Mar 20

to me
Dear Mr.S.Sudalaikumar

Greetings..

This is with respect to your Email dated 09.03.2018 regarding closure of your TAX saving

We wish to remind you our personal discussion in this matter at the branch, As we explained the FD no : FD.[protected] booked by you through netbanking under TAX saving FD on 04.Aug .2017 .

As per the policy this can not be closed before 04.Aug.2022 since the nature is a TAX saving FD .

Feel free to call me ( Deepak Raj .P ) at [protected] or email deepak.[protected]@hdfcbank.com - Mrs Saraswathi.D[protected] or saraswathi.[protected]@hdfcbank.com for any further clarification in this regards .

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Ms. Punam Umesh Naik at HDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel (West), Mumbai 400013 or E-mail at grievance.[protected]@hdfcbank.com. Alternatively, you can call our grievance cell at Toll Free:[protected].

Thanks & Regards

Deepak Raj, P
HDFC Bank Ltd,
Kodambakkam Branch, Chennai -24.
[protected]

Jul 03, 2018

Updated by sskumar1987 Since I have not chosen any tax save mode in online submission for FD account. I just asked them for written letter for the refusal of foreclosing my FD account with the proper reasons. The kodambakkam branch at ambedkar road is not answering it properly.