[Resolved]  HDFC Bank — online payment failed but amount deducted from bank account

On 4th april i was making payment to buy mobile phone on amazon from my hdfc rupay card... And suddenly my transaction was declined and amount[protected] with 100 rupee fast delivery charge) was deducted from my bank account... Then i contact amazon they said your transaction was failed and they asked me revise my payment bcoz they havn't received the amount. They didn't send me any transaction id... But i have refrence id[protected]... I have made lots of call to amazon for they are keep saying your payment was hard declined you will get you balance in 3-5 days automaticly in your bank account if not please contact your bank we have not recevied you money... Your money is safe with bank i filled charge dispute form to bank and they keep telling to wait and no other detail its been 15 days my complain number is 1540389... Its my hard earned money please resolve my problem and get me back my money...
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May 22, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2018
HDFC Bank Customer Care's response
Dear Customer,

We note that the transaction is reversed to your account on April 16, 2018. Please login to your account online and verify the same.

-Manoj
HDFC Bank Customer Assistance
Apr 20, 2018
Updated by Ankitsoni3
It was refund of the phone which i ordered on revise payment and got the faulty product and return it and got refund on 16th april ...my concern of complain was about 33099 not 32990. I have also mentioned reference number in my complaint above I am going to add photo of my passbook as you can see i have made two transaction on amazon mumbai on 4 april..i will also add screenshot of refund on amazon

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