[Resolved]  HDFC Bank — payment charged twice

I have been charged twice for my online transaction of premium payment in july 2019, which was reversed by insurance company to my credit card on aug 21, 2019, same mail has been shared with credit card team as i had logged a complaint but till date no resolution recd.
Its been 2 months, amount is also not reflecting in my account and my been charged finance charges for the amount
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Oct 29, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2019
HDFC Bank Customer Care's response
Dear Custome,

We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id in 03 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

Nadia
HDFC Bank Customer Assistance
Complaint comments 

Comments

I have been trying to call your customer service every single day and has been provided with no response till now.
I have received a refund message from Amazon but hasn't received any amount back in my account.
Where should I go and complaint because your phone number are useless.

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