[Resolved]  HDFC Bank — Payment declined but amount paid out from my bank

Address:Bangalore, Karnataka, 560003

Dear sir,

Today i have processed hdfc loan ecs payment ₹6, 274, amount successful debited (Paid out) from my icici bank but i had not received confirmation status that payment declined in your portal (Billdesk). I wonder how it is possible once amount taken out from my bank account and showing payment declined. Could you please check the payment status whether amount credited to beneficiary account ie hdfc bank.

I have reference that got from bank, dear customer, your account xx0854 has been debited with inr 6, 274.00 on 13-jul-17. Info: bil*[protected]*pgmib-to hd

Kindly do the needful.

Thanks,
Jagadeesha
[protected]
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Jul 13, 2017
Complaint marked as Resolved 
Wrongly posted here instead of billdesk complaint portal.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete concern, account details, loan details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
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