[Resolved] HDFC Bank — Payment not received to the merchant

Uday Kumar Yadav @Chittoor

from Chittoor, Andhra Pradesh

May 13, 2022

Address:

HDFC BANK

Hi Team,

I have initiated a transaction amount to the merchant on 11th Apr 2022 amount have been debited from my account but not credited to the receiver.

We have raised a compliant from receiver bank and they have confirmed that they didn't received from the particular transaction ID from HDFC bank.

I have logged a case on 2nd May to the HDFC Bank and they have given a TAT till 11th June 2022, when I have called them and asked regarding why this is required this much bid TAT they have confirmed as per RBI police we have provided the TAT.

From 9th May when I am trying to reach out to the customer care and connecting it to the escalation team also there was no use.

I need the amount which has to either refund me or to credit it to the receiver.

You can reach me at [protected].

Regards,
Uday Kumar

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Jun 17, 2022

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 15, 2022

HDFC Bank Customer Care's response "Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance "