[Resolved] HDFC Bank — payment on hold, need to be refunded back to my account

Daitayan Banerjee

Address:	WC2B 5RE
Website:	www.travelodge.co.uk/hotels/318/London-Central-Covent-Garden-hotel

Hi Team,

I made a hotel booking in United Kingdom with my Debit Card ending in 2606 for the amount of Rs.9764.36 . However, the payment has not claimed by the Hotel, instead I paid with a different card at the time of check in to the Hotel.

Now, my money is not yet refunded back to my bank account, as it seems the fund is on hold with HDFC.

The hotel already confirmed that, they are not going to claim that money, as I already paid with my other card.

Please assist to refund the money to my bank account as soon as possible.

Attached the statement of the transaction.

Transaction Date - Dec 24, 2017 at 2:11 PM
Amount - Rs.9764.36

Card No. 5326*******2606

+1 photos

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Feb 13, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2018

HDFC Bank Customer Care's response Dear Customer,

Please mail us at [protected]@hdfcbank.com from your registered email id along with your account details, contact details and transaction details for further assistance.

-Manoj
HDFC Bank Customer Assistance