[Resolved] HDFC Bank — payzapp fund not credit

snehaprit

from Vadodara, Gujarat

Address:	Vadodara, Gujarat, 390001
Website:	WWW.HDFCBANK.COM

Dear sir,
My name is pritesh mistry today on 4th september i transfer 10000 rs. From my sbi credit card to my payzapp account. But fund debited from account but in payzapp there is no ant credit of 10000 rs.
Still i not received my 10000 rs.in my payzapp.
My mobile number is [protected] with payzapp. Kindly help me to get credit in payzapp my alternative mobile number is [protected]
I attached documents as proofs
I also send mail to payzapp customer care but still they not response.

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Sep 11, 2017

Complaint marked as Resolved

payzapp team and consumercomplaint website thanks to all of u

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

HDFC Bank Customer Care's response Hi Snehaprit,

The load money transaction of Rs.10000/- dated 4th September 2017 was failed. The refund has been initiated back to the account on 8th September 2017 to card number ending 0357. Please find below the details for assistance and request you to get in touch with the respective bank for the refund procedure.

Acquiring Reference Number- 75260777247001075520453

Note - Refund will take 5 working days to be credited in the source card from the date of refund.

-Bejoy
HDFC Bank Customer Assistance

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Comments

Bajil Abi Rayzor

from Bengaluru, Karnataka

My name is abishek .On 14th september I transferd 5100 rupees from my credit card ending 1015 to idfc account through payzapp..money got dedected from credit card but not credited to other account.my registerd number is [protected].i had sent a mail to payzapp support but still no response.please refund the money as soon as possible